Frequently Asked Questions for B2B Buyers
Quick answer
The most common wholesale questions: MOQ starts at 50 units (varies by SKU); samples are available with cost deducted from the first order; in-stock items ship in 72 hours and custom production takes 6–8 weeks; private-label engraving is done in-house; every product uses food-safe finishes with MSDS available.
Yes. MOQ starts at 50 units per SKU for most lines and is confirmed on your quote. Mixed assortments across SKU families are welcome.
Yes. Samples are available and their cost is deducted from your first production order. Shipping depends on product type and destination.
In-stock SKUs are dispatched within 72 hours. Custom and private-label production takes about 6–8 weeks before shipping.
Yes — in-house. We engrave logos and produce custom packaging, retail labels and barcode-ready references for approved projects.
Food-contact items are finished with a food-safe mineral oil and beeswax blend; finish MSDS is available to professional buyers.
Yes — unit-by-unit inspection, batch photo documentation and packing control, with ≥96% first-pass yield.
ISO 9001:2015 quality management, plus forestry licence #4684. Certificates and reports are downloadable on the certifications page.
Yes — Lacey Act declaration data, EUDR traceability, ISPM-15 pallets, commercial invoice and packing list per shipment.
FOB Tunisia, CIF, DAP or DDP, depending on your preference and destination.
Air freight runs 5–12 days; ocean 25–40 days, on ISPM-15 pallets.
Cutting boards, utensils, bowls and serveware, mortars, chess sets, jars, trays and décor — 16 product families in total.
No — olive wood is natural, so grain, colour and small variations are part of the handmade value, not defects.
Yes. We keep SKU references and order history to make replenishment fast.
Yes — personalised gift packs, chess sets, kitchen bundles and seasonal collections with branded packaging.
Hand-wash, dry immediately, avoid prolonged soaking, and refresh with food-safe oil when needed.
Send your company, country, client type, categories, estimated quantities, packaging needs and target date via the quote form.